Flight Ticket Cancellation and Refund Policy

This Cancellation and Refund Policy applies to flight tickets booked through our travel agency. By purchasing airline tickets through our platform, you agree to the terms outlined in this policy. We act solely as an intermediary between travelers and airlines, and therefore all cancellations, refunds, and changes are subject to the rules and regulations of the respective airline.

1. General Refund Policy

All airline ticket bookings made through our agency are subject to airline fare rules and restrictions.

Unless otherwise stated in the fare rules, airline ticket amounts and our booking service fees become non-refundable after 24 hours from the time of purchase. Any cancellation request made after this period will be processed in accordance with the policies of the respective airline and may be subject to airline penalties and applicable service charges.

2. 24-Hour Cancellation Window

Certain bookings may qualify for cancellation within 24 hours of the original booking time, depending on the airline’s fare rules and applicable regulations.

If eligible, customers may request cancellation within this time period. However:

• Applicable service or processing fees may still apply.
• Eligibility for a full refund depends on airline rules and ticket conditions.
• Some promotional, discounted, or special fares may not qualify for a 24-hour refund option.

3. Airline Fare Rules and Restrictions

Each airline maintains its own fare rules that determine whether a ticket is refundable, changeable, or non-refundable.

These rules may include:

• Restrictions on ticket cancellations
• Penalties for voluntary changes
• Limitations on refunds for discounted or promotional fares

Many economy or promotional fares are non-refundable, meaning the ticket value cannot be refunded once issued.

Customers are strongly advised to review all applicable fare rules before completing their booking.

4. Ticket Changes and Modifications

Once an airline ticket has been issued, changes to passenger names are generally not permitted under airline policies.

Requests to modify travel dates, routes, or other itinerary details may be permitted depending on the airline’s rules and ticket conditions. Such changes may result in:

• Airline change penalties
• Fare differences between the original and new ticket
• Applicable service fees charged by our agency

All modifications are subject to availability and airline approval.

5. Tickets Purchased Close to Departure

Airline tickets purchased within 7 days (168 hours) of the scheduled departure date— particularly with low-cost carriers or promotional fares—may be non-refundable immediately after purchase, depending on the airline’s fare rules.

Customers are advised to carefully verify travel details before confirming such bookings.

6. No-Show Policy

A “no-show” occurs when a passenger fails to check in or board the scheduled flight without prior cancellation.

In most cases:

• The airline will mark the ticket as a no-show.
• The entire ticket value may be forfeited and become non-refundable.
• Remaining segments of the itinerary may be automatically cancelled by the airline.

To avoid being classified as a no-show, customers should notify our support team at least 4 hours prior to the scheduled flight departure if they are unable to travel.

7. How to Request a Cancellation

All cancellation requests for airline tickets must be made by contacting our customer support team by phone.

A refund request will only be considered if:

• A cancellation request has been formally submitted through our support team.
• The airline fare rules allow cancellations and refunds.
• The booking is not classified as a no-show.

Failure to notify us prior to the scheduled departure may result in the ticket being ineligible for refund consideration.

8. Refund Request and Processing Procedure

Once a cancellation request is received, the following process will apply:

1. Our support team will review the request and send an email acknowledgment confirming that the request has been received.
2. This notification will include a tracking or reference number for your cancellation request.
3. Please note that this acknowledgment does not guarantee that a refund will be approved.
4. We will then contact the airline to determine whether the ticket qualifies for a refund or waiver.

The final decision regarding refund approval rests solely with the airline.

9. Airline Waivers and Supplier Decisions

In certain cases, we may request a waiver from the airline when processing a cancellation request.

However:

• Approval of such waivers is entirely at the discretion of the airline.
• It may not always be possible to obtain a waiver or refund.

We will notify you once we receive the airline’s decision regarding your request.

10. Service Fees

Our agency may charge post-ticketing service fees for handling cancellation, change, or refund requests.

Important notes regarding service fees:

• Original booking service fees are non-refundable.
• Post-ticketing service fees may apply for cancellation or refund processing.
• All applicable fees are generally charged per passenger and per ticket.

If a refund request is not processed by the airline, any post-ticketing service fees charged specifically for the refund request may be returned, where applicable. However, the original booking service fees remain non-refundable.

11. Refund Processing Time

Refund processing involves coordination between our agency, the airline, and payment processing institutions.

Because of this, we cannot guarantee a specific timeframe for completion.

If a refund is approved by the airline:

• The refund will be processed back to the original form of payment.
• The full process may take approximately 60 to 90 days from the date the request is submitted to appear on your statement.

Processing times may vary depending on airline procedures and banking institutions.

12. Limitation of Responsibility

Our travel agency functions as a ticket booking intermediary and does not control airline policies regarding cancellations, changes, or refunds.

All refund eligibility is determined solely by the airline’s fare rules and conditions.

Refunds can only be processed if the airline authorizes them.

13. Customer Support

For assistance with cancellations, refunds, or ticket changes, customers should contact our customer support team through the official contact details provided on our website.

Our representatives will assist you in submitting and tracking your cancellation or refund request with the airline.